Terms and Conditions Meta WABA Hub

Terms of Service – Vangard AI WABA Hub

1. API Usage and Liability By connecting a phone number via Embedded Signup, the User authorizes Vangard AI to manage automated WhatsApp communications.

  • Users must strictly comply with the WhatsApp Business Messaging Policy.
  • Vangard AI is not liable for account restrictions, degraded Quality Ratings (Yellow/Red), or bans resulting from spam, unapproved Message Templates, or violation of the 24-hour service window.

2. Token and Access Management To execute automated conversational flows, the User grants Vangard AI a strict matrix of Advanced Access permissions.

  • Required OAuth scopes strictly include whatsapp_business_management and whatsapp_business_messaging.
  • The User maintains the right to disconnect the WhatsApp integration and revoke these permissions at any time via their Meta Business security settings.

3. Service Availability and Rate Limits Automated messaging is entirely subject to Meta’s infrastructure rules and connection states.

  • Delivery throughput is bound by Meta’s algorithmic tier limits (e.g., 250 to 100,000 messages/day) and Coexistence speed restrictions (max 20 messages per second).
  • Vangard AI does not guarantee instantaneous delivery during Meta API outages or if the physical mobile device associated with the Coexistence API remains offline for more than 14 consecutive days, which triggers an automatic token revocation by Meta.
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